The rest of the stay was great but I have never experienced someone as rude and unhelpful as the first lady which made me want to write this review. (Who did she go to talk to before?) We left very frustrated with our experience and called the third party customer service that we booked the room through where they happily changed the reservation to my name and when we went back to check in we luckily were helped by a very nice old man who checked us in without any problem. We asked if we could speak to the manager she just talked to when she informed us that her manager wouldn't actually be in for a half hour so we could either leave or wait around until a manager came. We asked to speak to a manager to try to sort this out because we were getting nowhere with this lady, I think her name is Shana, and she went in the back to talk to someone before coming back and rudely stating that there was nothing that could be done and we would still be charged. Still trying to be nice, I asked if I could be added to the reservation because I had my ID and she once again said no and that there was nothing she could do and informed us again that we would be charged for this if we cancelled and there was no way for us to be checked in. She then told us that everyone has a drivers license and that he should "really work on that". Unfortunately my partner misplaced his drivers license so when we told her that she very rudely informed us that we wouldn't be able to check into the hotel and that we were going to have to "eat the $200 on our room" and that they would still be charging us no matter what. The reservation was under my partner's name and he gave his passport for ID when the check in clerk rudely told us that he needed his drivers license instead to be able to check in. I'm writing about a horrible experience I just had trying to check into our room at this hotel. Gloria Palace Amadores Thalasso & Hotel.Hotels near Springfield College of Beauty.Hotels near Northwest Christian University.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |